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Frequently Asked Questions


On this page you can find some frequently asked Questions and of course there answers

On this page you can find some frequently asked Questions and of course their answers!

  1. I am a private person, can I order from you?
  2. I have a shop, can I order from you on wholesale basis?
  3. How does this shop work?
  4. Do you have a minimal order amount?
  5. What are the deliverycosts?
  6. Your shoppingcart isn't working, what to do?
  7. How can I pay you?
  8. How long does it take before I will get my order?
  9. I have recieved my order, but there is a problem with my order, what to do?
  10. Can I visit you in the Netherlands?
  11. Do you have a catalogue with all your products?
  12. Is your shop also in English language, I can't understand Dutch?
  13. I have another question and it isn't answered in this list?

 

1. I am a private person, can I order from you?
Yes of course that is possible, our shop is especially for private people and we deliver over the whole world!

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2. I have a shop, can I order from you on wholesale basis?
You can't order from us on wholesale basis, but when you email or fax a certificate that you own a craftshop, you will get 10% discount on your order. Please contact us in advance about this!

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3. How does this shop work?
We have made a special helppage totally in English language, so just look there!

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4. Do you have a minimal order amount?
No, we don't have a minimal order amount, you can order as much or as less as you want!

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5. What are the deliverycosts?
The deliverycosts depend of the weight of the order....so we don't have standard costs for foreign countries. For a package of 2 kilo's the deliverycosts will be about 7 Euro inside the EU, outside of the EU 9 Euro...

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6. Your shoppingcart isn't working, what to do?
It is possible you have a pop-upkiller that is working, please turn of your pop-up killer while ordering from our shop, than the shopping cart will work..
When you have another problem with our shop, than it is also possible to order by email.
Tell us in your email the articlecodes* , description of the product , price and quantity.
* The articlecode of a product you can find when you click on "Vergroten" (=make larger) under a picture of the product...
You can send the email to us .

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7. How can I pay you?
You can pay by transfering money into our bankaccount or with paypal (both paying in advance)...With paypal you can also pay with creditcard or mastercard.

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8. How long does it take before I will get my order?
As soon as we recieve your payment, we will send you order...than it will take about 7 days before you have it...

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9. I have recieved my order, but there is a problem with my order, what to do?
Just email us and together we will solve your problem!

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10. Can I visit you in the Netherlands?
Unfortunately that isn't possible, we don't have a shop you can visit, we are only an internetshop.

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11. Do you have a catalogue with all your products?
Cause we have a very changing stock, we don't have a catalogue, all the products that we have in stock are in our online-shop!

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12. Is your shop also in English language, I can't understand Dutch?
Our shop in only in Dutch language, but to help you we have some translations to English language: The names of our catagories and the colours.

Rubrieken (NL)--------------------Catagories (English)
Nieuwe Artikelen-------------------New products
Knipvellen A4/A5/Groot Formaat-- A4/A5 Papers/ Large
Stap voor Stap----------------------Step by Step
Boeken en Tijdschriften-------------Books and magazines
Charms-----------------------------Charms
Combi-Perkament------------------A4 Sheets and Transparant Paper
Diversen----------------------------Others
Enveloppen-------------------------Envelopes
Kaarthangertjes--------------------Card Embellishments
Kaartpakketten--------------------Cardpackages
Kaders----------------------------Frames
Karton en Papier------------------Card and Paper
Kleefmaterialen--------------------Glue material
Lint-------------------------------Ribbon
Mallen ---------------------------Stencils and templates
Pergamano------------------------Parchment Craft
Poezieplaatjes---------------------Poetry images
Ponsen----------------------------Punches
Scharen/Pincetten-----------------Pairs of Cissors/Tweezers
Sparkles/Scribbles----------------Glitterglue
Stansjes--------------------------Cut-Outs
Stickervellen----------------------Stickers
Vellum----------------------------Vellum

Kleur (NL)---------------------Colours (English)
Blauw--------------------------Blue
Bordeaux-----------------------Dark Red
Brons--------------------------Bronze
Bruin--------------------------Brown
Geel --------------------------Yellow
Goud--------------------------Gold
Grijs---------------------------Grey
Groen-------------------------Green
Lila---------------------------lilac / lavender
Oranje-------------------------Oranje
Paars--------------------------Purple
Rood--------------------------Red
Roze --------------------------Pink
Wit ---------------------------White
Zilver--------------------------Silver
Zwart--------------------------Black

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13. I have another question and it isn't answered in this list?
Just use the contact link left on the screen, we will answer as soon as possible!

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